Billing Policy

This Billing Policy is hereby incorporated into the Armada Agency (“agency.goarmada.co”) Terms of Service and sets forth the billing terms and conditions that govern your access and use of Armada Agency’s services (the “Services”). In the event that any conflict arises between the Terms of Service and this Billing Policy, the Terms of Service shall take precedence and control.

General

Upon signing, dating, and returning your SOW, the Services will commence, and all corresponding payments, as set forth in the SOW, shall be due and owing. These payments are to be made every 30 days until the end of the “term” period. All prices are payable in USD, and all payments are deemed non-refundable under the circumstances agreed upon in the deliverables section of the SOW.

Payment Methods

All payments must be made using a valid credit or debit card issued by American Express, MasterCard, Discover or Visa, which must be kept on file with your Account (your “Payment Methods”). Checks, cash, and electronic funds transfer are not accepted methods of payment. You are required to keep your Payment Method details and contact information current, which you can do via the Billing Portal link we provide for your Account. By providing your Payment Method to Armada Agency, you certify that you are an authorized user of the card.

Billing Cycle

Each client shall be charged any applicable setup or tech fee, in addition to a charge on their card on the last day of every month for all qualified booked calls (or other performance units set forth in the SOW) generated during that month. If the charge for either fee fails to go through, the client shall have a grace period of 15 days to correct the issue. If the issue remains unresolved, we reserve the right to close down their account with us. We also reserve the right to bill the card on file in advance.

Cancellation Policy

If a client wishes to cancel their services, they must communicate with their designated Customer Success Manager via a call or email. This is a month-to-month policy, meaning that canceling their subscription does not absolve them of any outstanding fees or payments owed to us. Any qualified booked calls (or other billable units) submitted for the current billing cycle shall be billed to end the contract.

Account Pause: If a client would like to pause their account, we offer a paused payment fee of $150/month to hold their account.

Billing Disputes

To dispute any charge related to the Services, you must contact Armada Agency in writing at agency@goarmada.co, or submit a request to your designated CSM, within 30 days after the disputed charge is first incurred. You agree to refrain from disputing the charge with your credit card company or bank for 30 days after reporting the dispute to Armada Agency, to allow Armada Agency the opportunity to resolve the dispute.

Should Armada Agency receive a chargeback from a credit card company or bank on your behalf before Armada Agency has been given 30 days to resolve the issue, Armada Agency has the right to collect on the rendered services and any payments associated with the dispute.

In the event Armada Agency receives a chargeback from a credit card company or bank on your behalf, Armada Agency will immediately suspend the Account pending the outcome of the dispute. Regardless of the outcome of the chargeback, Armada Agency retains the right to collect on any rendered services or payments outstanding, and the Account may be turned over to a third-party collection service. Armada Agency reserves the right to take legal action to collect on any outstanding amounts.

Contact Us

For billing inquiries, please contact us at agency@goarmada.co.